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Car Insurance Claims

Get your car back on the road quicker with help from K1 Motors.

Google Rating
Based on 98 reviews

Understand the types of claims

Not At Fault

This is when the other driver hit your car and it is their fault. 

Generally what happens is you need to get a claim number from the party at fault – which is provided by the other drivers insurance company.

Then we will contact your insurance company and supply them with the details you provide us. Once the liability has been accepted, we can then submit a quote and begin repairing your car. 

At Fault

You may be asked to pay an excess when it is your fault. We will contact your insurance company, you pay the excess and then we will begin works on your car.

You must note that if you are at fault, that your no claims record may be affected. So if the damage is minor and the cost of repair is less than the excess or even a little more than excess it may be a better option to get it privately repaired.

Our specialists will advise you on the best options and recommendations.

What Most People Don’t Know…

Most people think its okay to just get the registration, license and contact details of the people involved in the accident. But if both parties deny their fault or provide different accounts, the time we get an approval to fix the car will be longer.

Also find out whether the drivers are the vehicle owners and, if not, take down the details of the vehicle owner as well. If there are witnesses, make sure to get their testimony and take photos.

Get in touch with our team now

Here’s what our customers are saying

Rated 4.8+

98 Verified Google Reviews

Best place to get your car serviced! Friendly staff with great knowledge and experience.

Lennon T

Fantastic friendly efficient speedy and amazing service. Got all my needs in one place sorted. My car is like new .. thanks to all the staff !

Millie Rutty

Excellent car services! Excellent car repair! Very appreciated of everything in K1, definitely make them as my regular car repair factory!!! Btw, the working lab Sara is super adorable, must give her a cuddle every time!!! ❤️❤️

Jiawei Wu

I had a very bad scratch and dent on the left front door of my car due to a reversing accident. Went to a few mechanics and they said they were not able to repair, but could only replace the whole door which would cost more than a thousand dollars. K1 Motors not only said they could repair it at a reasonable price, but did a very impressive job in repairing it! There are no signs of scratches or dents anymore and my car looks good as new!


The service from my first call with Alan was good. I had reversing sensors fitted and the job was done on time at a competitive price with a quality finish.

John Niziorski

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